Booking & Tour Policies

The terms of use, website usage, booking and reservation terms, refund and cancellation policies outlined on this website form the basis of your contract with Tour Guide Debbie LLC.

1. By requesting a booking confirmation, we assume you had the opportunity to read and agree to these policies.
2. The person confirming the reservation agrees that all members of the group accept these terms and conditions.

Policies may change periodically and updates will be posted on this website.

Policy updated: May 27, 2026

1. A booking confirmation will be sent by e-mail once the tour is confirmed.
2. Contact us if you do not receive your confirmation e-mail so we can resend it.
3. All participants must present either a printed or electronic confirmation to join the tour.
4. Cash payments are accepted. A text message or e-mail will confirm the reservation.

1. We accept cash and credit cards.
2. All transactions are processed in United States dollars.
3. The person booking the tour must be at least 18 years old.

No-refund cancellation policy applies to:

1. No-shows
2. Late arrivals
3. Client cancellations
4. Medical situations
5. Leaving the tour early
6. Failure to present booking confirmation
7. Failure to follow meeting instructions provided in the confirmation
8. Participants under the influence of alcohol or illegal drugs

Tour Guide Debbie LLC will not be liable for any loss or injury, damage or loss of property, including but not limited to loss of life, suffered by the client; whether or not said loss, injury or damage was caused or related by acts of Tour Guide Debbie LLC, its agents, officers, shareholders, sponsors, endorsers, representatives or employees. By confirming my reservation I release Tour Guide Debbie LLC, of all claims, and assume all the risk related to the services provided by such corporation, its employees, officers, shareholders, sponsors, endorsers, agents or representatives.

Participant grants to Tour Guide Debbie LLC the irrevocable, sub-licensable right and authority to use Participant's name, likeness, photograph and/or picture for any and all commercial or non-commercial purposes now known or later developed in perpetuity throughout the universe without further obligation or compensation to Participant.

By confirming reservations of the tour (s), I acknowledge I have read, understood and accepted the terms as specified in this waiver.

Our goal is to provide all participants with a safe, enjoyable and respectful experience. For this reason, Tour Guide Debbie LLC reserves the right of admission.

Tour Guide Debbie LLC reserves the right to cancel, modify or substitute any service without prior notice when necessary due to operational, safety, weather or unforeseen circumstances.

Important Reminder: Always check all folders in your e-mail account, including spam and junk folders, as well as text messages for updates and reminders on the day of the tour.

• A full refund will be issued when a tour is canceled because the minimum number of required bookings is not met.
• Clients may also choose to reschedule the same tour at the same rate for another available date and time.
• If the client chooses to reschedule instead of receiving a refund, the reservation becomes non-refundable after the new date is confirmed by phone, text message, e-mail or in person.

• NO refunds when the flight is cancelled.
• Clients may also choose to reschedule the same tour at the same ratOnly one re-schedule is permitted in the same year.e for another available date and time.
• Only one re-schedule is permitted in the same year.
• If the client chooses to reschedule instead of receiving a refund, the reservation becomes non-refundable after the new date is confirmed by phone, text message, e-mail or in person.

• The flights are monitor and will meet and greet the passengers at the real arrival time.
• No refund available because the transportation service will be modified in according to the real arrival time.

• A transit cruise ship is when the passengers disembark and boards the ship on the same day, with no luggage with the purpose to visit a port during a limited amount of hours.
• Full refund due to extreme weather and high profile political social economical events.

• A home port ship is when passengers with luggage boards the ship to begin there vacation or disembarks to end the cruise vacation.
• No refund when the ship does not dock at the San Juan Port. The client has the option to re-schedule the transportation to an available date and time on our schedule. Only one re-schedule is permitted in the same year and none refundable.

Full refund due to extreme weather and high profile political social economical events.

• No refund. Call the telephone number on your booking confirmation for directions to join the tour in progress.

• No refund when the ship docks late because we monitor the ship's status.
• Will meet and greet the passengers at the real docking time.
• The private service schedule will be modified in according to the ship's departing schedule and within the length of hours booked.
• Alternative sites and route will be provided in case the sites are closed at the time you are in port.

• No refund. The PRIVATE TOUR schedule will not be extended due to the client’s late arrival at the agreed meeting location when the ship docked prior or on-time in according to the original scheduled docking time; the service ends at the time scheduled when the reservation was confirmed.

• No refund. The schedule will not be extended FOR PRIVATE TOURS due to the client’s late arrival at the agreed meeting location at the hotel and/or other location; the service ends at the time scheduled when the reservation was confirmed.

Full refund due to extreme weather and high profile social economical events.

• A 15 minutes grace will be granted from the agreed pick up time at the hotel or other locations indicated in the booking confirmation when the CLIENT HAS NOT notified they are running late and why.
• No refund for no show and late arrival nor return for the passenger (s).
• Additional fee when the service is extended due to client's tardiness and did not notified a just cause why they are running late.

In case the passenger(s) damages and/or brakes any part(s) of the vehicle, the passenger(s) will be responsable for paying for the part(s) and repair services. The credit card information will be requested prior to leaving the tour. A deposit will be required. An invoice will be send with a copy of the quotation of the part(s) and repair services to be charged to the credit card. A receipt will be email after the repair. The police will be called when the passenger(s) does not cooperate.

• During a tour or transportation service, cancellations due to weather conditions are solely at the discretion of the driver or tour guide for safety reasons.
• A 50% refund will be issued if a service already in progress is canceled due to severe weather conditions.
• A full refund will be issued when severe weather conditions are officially confirmed by the authorities before the service begins.